RAMP – UNIFIED CLAIM INTERFACE (UCI)
Orchestrate Every Claim.
Eliminate Blind Spots.
Secure Every Settlement.
UCI is the insurer's command center for claims execution. We provide an orchestration layer that connects surveyors, workshops, and partners into a single governed interface — ensuring absolute control, visibility, and transparency across the entire motor insurance claim lifecycle.
The Real Insurance Challenge
Yet claim outcomes continue to suffer—because execution happens outside the insurer’s direct control.
Most insurance organizations already operate with:
Where Claims Break Down:
- Surveyor allocation is manual, delayed, or inconsistent
- Field inspection data is incomplete or unstructured
- Workshop estimates require repeated follow-ups
- Approval status is fragmented across teams
- Parts quality and pricing are not governed
- Salvage and scrappage value is lost
- Customers chase claim updates
The issue isn’t processing claims.
The issue is orchestrating the claims ecosystem.
The Solution: UCI (Unified Claim Interface)
UCI is the insurer’s command center for claims execution.
UCI sits above all external participants and ensures that every action—survey, repair, approval, parts sourcing, scrappage, and customer updates—flows through one governed, insurer-controlled interface.
What UCI Delivers
Insurer Control
Insurer control at every stage of the claim lifecycle
Digital Orchestration
Digital orchestration of all external partners
Automation
Elimination of manual coordination and follow-ups
Single Source of Truth
A single, real-time source of truth
It connects, governs, and standardizes execution around them.
How the UCI Solution Works
A governed, multi-layer execution model controlled by the insurer.
UCI — Insurer Control Layer
(Unified Claim Interface)
Central control layer for all claim execution.
What UCI Controls
- End-to-end claim lifecycle visibility
- Rules-based orchestration and decision flows
- Status tracking, SLAs, and exception management
- Partner handoffs and approval governance
Outcome
- Insurers remain in command
- No blind spots across the claim lifecycle
UniClaim Surveyor App
(Field Execution Layer)
Field execution layer where claims either stabilize or spiral.
What UniClaim Enables
- Automatic allocation of certified nearby surveyors
- Structured inspection workflows
- Photo, video, document, and damage capture
- Real-time submission into UCI
- SLA and TAT enforcement
Why This Layer Matters
- Standardized survey quality
- No re-surveys
- Reduced disputes and leakage
- Audit-ready evidence at source
Outcome
- Faster, cleaner surveys
- Consistent claim inputs
Workshop Repair & Approval Orchestration
(Partner Workshop Ecosystem)
Workshop activity flows through UCI under governed approval workflows.
What This Layer Enables
- Digital estimate submission from partner WMS platforms
- Transparent approval and re-approval workflows
- Live repair status visibility
- SLA and TAT monitoring
Outcome
- Shorter claim cycles
- Predictable repair execution
Policyholder Claim Visibility
(via RumPum)
Policyholders are connected into the claim flow via RumPum app.
What Customers Can Track
- Claim status and milestones
- Survey completion
- Approval progress
- Repair updates
- Delivery timelines
Outcome
- Reduced call-center load
- Higher trust and satisfaction
Partner Commerce & Value Recovery
(Cost & Recovery Control)
Governing cost control and recovery where insurers lose value.
Certified Parts Enablement
- Verified supplier integration via VMS
- Authorized pricing and quality governance
- Anti-counterfeit assurance
Salvage & Scrappage Integration
- Authorized RVSF partnerships
- Accurate ELV valuation
- Digital compliance and traceability
Outcome
- Controlled repair costs
- Improved salvage recovery
- ESG-aligned execution
Business Outcomes
What Insurers Achieve with UCI
With UCI as the insurer-controlled orchestration layer, organizations move from fragmented execution to measurable control.
Operational Predictability
Predictable claim execution across surveyors, workshops, and partners
Cost Leakage Reduction
Lower losses through governed execution, approvals, and recoveries
Faster Claim Settlement
Shorter claim cycles driven by real-time orchestration and visibility
Stronger Partner Accountability
Clear SLAs, tracked actions, and measurable partner performance
Improved Customer Experience
Transparent, self-serve claim visibility without follow-ups
Higher Recovery & Salvage Value
Better ELV realization through governed scrappage and parts control
All without increasing operational headcount.
Frequently Asked Questions
Common questions about the UCI Claims Orchestration Platform
Everything you need to know about UCI and its role in the insurance claims ecosystem.
Is UCI a claims management or claims processing system?
No. UCI is not a claims processing or core claims system.
UCI is an insurance claims orchestration layer that governs execution after claim
initiation—connecting surveyors, workshops, partners, and policyholders while
retaining insurer control. It complements existing policy, claims, and settlement
systems rather than replacing them.
How does UCI integrate with our existing core insurance systems?
UCI is designed to sit on top of existing insurer infrastructure. It integrates with core policy systems, claim registration & FNOL modules, and payment and settlement engines. UCI focuses on execution orchestration and partner governance, not core policy administration.
What role does the UniClaim Surveyor App play in the solution?
The UniClaim Surveyor App is the field execution layer of the UCI solution. It ensures automated allocation of certified surveyors, standardized on-ground inspections, structured capture of photos, videos, and documents, and real-time submission into UCI. This layer is critical for reducing re-surveys, disputes, and early-stage leakage.
Can insurers use UCI with their existing surveyor and workshop networks?
Yes. UCI is network-agnostic. Insurers can onboard existing surveyor partners, existing workshop networks, authorized parts suppliers, and approved RVSF scrappage partners. No forced network replacement is required.
How does UCI help reduce claim leakage and cycle time?
UCI reduces leakage by enforcing standardized survey workflows, eliminating manual handoffs, providing real-time visibility into approvals and execution, and governing parts sourcing and salvage recovery. By removing coordination gaps, insurers achieve faster settlements with better cost control.
How are SLAs and turnaround times managed within UCI?
UCI applies rule-based SLA tracking across survey allocation and completion, workshop estimate submission, repair execution, and approval cycles. Exceptions trigger alerts, not manual follow-ups—ensuring accountability without micromanagement.
Does UCI provide visibility to policyholders?
Yes. Through the RumPum customer interface, policyholders can track claim status, survey completion, approval progress, repair updates, and delivery timelines. This significantly reduces inbound support calls and improves customer trust.
How does UCI handle parts sourcing and quality control?
UCI integrates with verified parts suppliers via VMS to ensure authorized pricing, quality and traceability, and anti-counterfeit protection. This gives insurers greater control over repair costs and quality outcomes.
Can UCI support salvage and vehicle scrappage workflows?
Yes. UCI integrates with authorized RVSF partners to manage correct ELV valuation, digital compliance and traceability, and transparent scrappage execution. This improves recovery value while supporting ESG and regulatory requirements.
Is UCI suitable for high-volume insurance operations?
UCI is specifically designed for high-volume, multi-partner insurance environments. It scales orchestration, governance, and visibility without increasing operational headcount, making it ideal for insurers managing large claim volumes and partner ecosystems.
Start with Control. Scale with Confidence.
Insurance claims don’t fail because of missing systems. They fail when execution moves beyond insurer control. UCI enables insurance organizations to regain visibility, governance, and execution control across all partners.
Modernize your insurance claims ecosystem today
Precision in Claim Orchestration.